Job Summary
The Visa Support Specialist - ITP shall have a crucial role in backing up HRC’s company vision and mission statement regarding the administration and support of Exchange Visitor Trainee and Intern programs. The Visa Specialist will assist with the day-to-day activities mainly concentrated on the intake and processing of sponsorship applications, counseling exchange visitors, and ensuring compliance with visa records. They will assist the exchange visitor regarding the J-1 Intern/Trainee visa by providing pertinent information on immigration laws, such as the policies, manuals, instructions, and guidance of the Department of State and the Department of Homeland Security on SEVIS and other operations involving the Exchange Visitor Program through conversations and correspondence.
About HRC International
HRC International is the training and career development company and designated J1 visa sponsor for the international hospitality and education industry. HRC has been providing qualified hospitality talents and teachers to full-service hotels, restaurants and schools since 1995.
We are in the global business of connecting the best possible employers with the best possible employer in the USA and worldwide. We achieve this by establishing long-lasting relationships and never put profits before people. In doing so, HRC ranks among the world's leaders in international training and career development.
With offices in the Netherlands, United States, Bulgaria, Mexico and Kenya and partnership offices around the world, more than 8,000 HRC alumni have already experienced life changing career opportunities at some of the finest employers around the world.
Supervisory Responsibilities:
• None
Duties/Responsibilities:
Compliance
• Examine and vet programs that fulfill the requirements of the regulations, interview candidates, and aid in vetting exchange visitor applications for sponsorship for HRC’s program designation.
• Assemble consular, pre-arrival, and orientation packets for sponsored exchange visitors.
• Maintain insurance records, CRM, and SEVIS records.
• Aid with program modifications and procedures such as transfers, extensions, amendments, deviations, etc.
• Aid with travel validations, reporting check-ins, and departures.
Engagement
• Communicate with different EVs in the exchange program to provide required check-ins, advice, and support throughout their program.
• Guide the exchange visitor of their program requisites and visa regulations, help them with inquiries concerning relocation and transition (such as housing, social security, banking, taxes, cultural differences, etc.), and assist them with insurance inquiries and claims.
• Obtain testimonials, photos, and videos from EVs to share on social media.
Education and Experience:
• Must be a U.S, citizen or permanent resident of the United States in order to be a Designated School Officer or Alternate Responsible Officer for the Department of Homeland Security's SEVIS system.
• Bachelor's Degree or equivalent combination of education and experience.
• Must have previous client relationship management, customer service, or program management experience.
• Knowledge of immigration regulations related to J visa categories
• Prior international and/or educational experience strongly preferred
• Prior SEVIS experience preferred
Physical Requirements:
● Prolonged periods of sitting at a desk and working on a computer.
EEO Statement
The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Please note that this job description is not designed to cover all activities, duties, or responsibilities. Activities duties and responsibilities may change at any time with or without notice.
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