Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Job Overview Foundever is excited to hire Technical Customer Support Associates! We believe in investing in our people by offering comprehensive paid training and abundant opportunities for growth and development within our company. Notably, 84% of our managers are promoted from within. As a valued member of our team, you'll provide exceptional, personalized support by assisting customers with various accounting and tax platforms. What We're Looking For: Strong multitasking skills in navigating multiple screens while assisting customers. Comfort and adaptability in a fast-paced environment. Must be at least 18 years old. High school diploma or GED equivalent. Ability to pass a criminal background check. Key Skills: Manage inbound customer service calls effectively. Enhance customer satisfaction through voice, chat, and email communication. Efficiently navigate various systems and tools. Participate in ongoing training and skill development opportunities. Why You Should Join Us: Competitive pay starting at $16/hr with opportunities to increase to $19/hr or more! Completely paid training to ensure your success. Comprehensive benefits, including medical, dental, life, and vision insurance. 401k retirement plan with company matching contribution. Exclusive employee discounts. Referral bonuses to reward sharing our opportunity with others. Robust internal mobility options - many of our managers are promoted from within! Access to an Employee Assistance Program (EAP) for additional support. About Foundever® Foundever® is a global leader in the customer experience (CX) industry, employing 150,000 associates worldwide. We are the driving force behind exceptional experiences for over 800 leading and digital-first brands. Our innovative CX solutions leverage technology and expertise to deliver seamless support for our clients, ensuring superior customer experiences when it matters most. Location Requirements: Candidates must reside within commuting distance and be able to work within 50 miles of 2181 W Andrew Johnson Hwy, Morristown, TN 37814. Military Partners We proudly support military families through strategic partnerships with Military One Source and various veteran organizations, recognizing the unique skills and experiences that veterans contribute to our workforce. EEO Foundever is dedicated to selecting, developing, and rewarding the best candidates based on job requirements, ensuring a fair recruitment process without discrimination based on race, age, color, religion, sex, national origin, disability, marital status, sexual orientation, or any other protected status. Foundever
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