Job Description

The Senior Product Manager will drive the schedule and deliverables for our client's product portfolio, focusing on direct-to-consumer (DTC) growth and delivering an exceptional customer experience. This role is responsible for managing and delivering product development milestones, project timelines, and go-to-market strategies, acting as a bridge across departments, to collaborate closely with Supply Chain, Product Development / Industrial Design, Operations, Marketing, and Customer Experience ensuring clear communication, effective risk management, and a streamlined approach to project delivery. The ideal candidate thrives in a nimble startup environment, is a collaborative problem-solver, and has a passion for driving impactful results.

Key Responsibilities:

Project Management

• Lead cross-functional projects: Work with stakeholders to define project scope, objectives, deliverables, and success metrics. Ensure project goals align with the overall business strategy, and create detailed project plans that outline timelines, milestones, and resources required.
• Develop and maintain project plans: Create comprehensive roadmaps that outline tasks, deadlines, and resource allocation to drive clarity and accountability across teams.
• Monitor project progress: Regularly review project status against key performance indicators (KPIs), flag potential delays, and implement corrective actions to mitigate risks.
• Coordinate GTM efforts: Collaborate with Supply Chain, Marketing and Operations to synchronize the timing of product availability, promotional campaigns, and customer communications, ensuring a cohesive rollout strategy.

Product Strategy and Roadmap Development

• Contribute to the product vision: Collaborate with Supply Chain, Product Development and leadership to align project initiatives with the company’s overall product vision and business goals.
• Deliver product roadmap objectives: Create detailed product lifecycle plans that outline timelines, key milestones, dependencies, and resource needs.
• Prioritize initiatives: Work closely with cross-functional teams to prioritize projects and features based on business impact, customer feedback, and market trends.
• Monitor market trends: Stay informed about industry advancements, competitor products, and customer preferences to make data-driven recommendations for product improvements or innovations. Integrate customer insights into the product roadmap, prioritizing projects that enhance customer satisfaction and loyalty while contributing to the company’s goals.
• Align stakeholders: Communicate the product roadmap to key stakeholders, ensuring alignment across departments and managing expectations regarding timelines and deliverables.

Cross-Functional Collaboration

• Act as a central point of communication: Bridge gaps between Product Development, Supply Chain, Marketing, Operations, and Customer Experience and external design, manufacturing and distribution resources by facilitating open and transparent communication.
• Facilitate regular status meetings: Schedule and lead team check-ins to review progress, address challenges, and ensure alignment on priorities and deliverables.
• Gather input and feedback: Engage with stakeholders to refine project goals, adjust timelines, and enhance product features or processes based on collective insights.

Process Optimization

• Identify and implement process improvements: Analyze existing workflows to uncover inefficiencies, introduce new tools, and establish standardized procedures to reduce redundancies.
• Use project management tools and dashboards: Leverage platforms like Asana or Monday.com to track project milestones, monitor KPIs, and present data-driven insights to leadership.
• Foster a culture of continuous improvement: Encourage teams to reflect on project outcomes, share lessons learned, and apply best practices to future initiatives.
• Deliver innovation: Balance long-term product vision with short-term improvements, ensuring products resonate with current and future customer expectations.

Qualifications:

• 5+ years in product project management, ideally within eCommerce or DTC organizations with $30-50 million in annual revenue.
• Proven track record of delivering results in fast-paced environments with multiple concurrent projects and competing priorities.
• Strong strategic planning and product execution abilities, with experience in managing end-to-end product lifecycles from ideation through post-launch.
• Ability to synthesize data with customer insights to develop innovative solutions and maintain a high level of customer satisfaction.
• Proficiency with product management software (e.g., Asana), data analytics tools (e.g., Google Analytics), and a basic understanding of UX/UI principles to guide product improvements.
• Familiarity with eCommerce technology stacks and trends that impact DTC growth, such as personalization, A/B testing, and customer retention strategies.
• Excellent verbal and written communication skills, with the ability to present complex concepts to stakeholders at all levels, including executive leadership.
• Strong leadership and team collaboration skills; experience in fostering alignment and enthusiasm among diverse teams in a matrixed organization.

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