Job Description

Virtual Receptionist - Remote • Are you an organized, detail-oriented, self-starter who thrives in customer service roles? • Are you passionate about supporting immigrants and have outstanding interpersonal and communication skills? • Keen to find a job where your talents and efforts will be rewarded? • Do you speak Spanish and English fluently? • Ready for a fast-paced work environment where excellence is required, but work-life balance is prioritized through a 40-hour work week and an outstanding compensation package? If that's you, read on. What to Expect • You’ll work from home and can be located anywhere in the world. You’ll need a quiet space, fast internet, and the discipline to stay on task without close supervision. • As a Virtual Receptionist, you will perform a variety of administrative tasks and client communication duties to support our mission of helping immigrants secure their future in the United States through asylum. • You must be flexible - the nature of tasks may change day to day or over time, with you stepping up to do whatever is needed to provide clients with efficient and pleasant service. • You must speak Spanish and English fluently and be comfortable using both languages professionally - you’ll use both languages every day on the job. • Experience in a U.S. immigration law firm is preferred, but not required. • In addition to a competitive salary, you will enjoy a true work-life balance. • While job functions are sure to evolve over time and you will be asked to do a variety of different things, you will focus, at least to start, on two core functions: Communications/Administrative Support • You will answer and place phone calls in both English and Spanish, ensuring that everyone with whom we engage by telephone has an excellent experience with the firm.  • In addition to handling calls from leads, clients and other stakeholders, you will track, maintain, update, and communicate with prospective clients.  • You will also engage with our audiences on our various social media platforms, with the responsibility of ensuring that anyone requesting information through our social channels receives a timely response.  • You will not need substantive knowledge of U.S. immigration law, but you must master our standard operating procedures for servicing our followers and dealing with clients.  • Outstanding interpersonal and communication skills are of the utmost importance for this position, as are judgment and discretion.  Schedule • This schedule is in the U.S. Central Time Zone and it has been crafted to meet our operational needs. As such, it is non-negotiable. • Start Time: 8:00 AM • Lunch Break: 11:00 AM - 12:00 PM • End Time: 5:00 PM If this timing aligns with your lifestyle and commitments, we welcome your application and look forward to the possibility of working together. How to Apply To apply, please submit both a resume and a cover letter. Your application won’t be considered without a cover letter   explaining why you think you’re uniquely qualified to do this job and how it fits with your experience and career goals.  Your cover resume and cover letter must be in English. We won’t consider application materials submitted in other languages.  Next Steps After Applying We will invite select applicants to answer a few questions by way of video. We will send that invitation by email. If you don’t receive an email from us within two weeks of applying, we unfortunately are not in a position to further consider your candidacy. In your cover letter, include the word ‘blueberry’ to show you read this entire post. Next, we’ll conduct a series of interviews - at least two, possibly three - by video conference with competitive applicants before contacting references and doing background checks.  We may also request that you complete writing tests or other tests gauged to assess your skills and likelihood for job success.  If we think you’re the best fit for the job and our firm’s culture, we will extend a job offer detailing the precise terms of the employment, including compensation and benefits. Responsibilities: • Follow communication scripts and use knowledge of the company’s services to go off-script when necessary • Return phone calls and reply to emails from leads • Perform various administrative tasks, including scheduling meetings, handling incoming mail, and submitting packets to immigration agencies • Engage with our audiences on our various social media platforms, with the responsibility of ensuring that anyone requesting information through our social channels receives a timely response • Recommend improvements for systems and processes to boost organizational efficiency Qualifications: • Speaks Spanish and English fluently • Tech-focused skills and eagerness to learn new online systems and procedures • Outstanding communication and interpersonal skills • Empathetic • Organized, detail-oriented, and able to perform at a high level with minimal supervision About Company: Political Asylum Lawyers is a Houston-based law firm that helps immigrants all over the country secure their future in the United States through asylum. Address: 1923 Washington Ave., Ste. 2233, Houston, TX 77007 Online Presence: English - Spanish -

Job Tags

Work from home, Flexible hours,

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