Job Description

Description

The Parts Customer Care Specialist is responsible for providing exceptional support to branch locations, internal customers, and external customers. This position requires a detail-oriented individual who can efficiently manage incoming calls, emails, and various operational tasks to ensure customer satisfaction and enhance team effectiveness.


Position Responsibilities

• Answer incoming department phone calls that will ring at both branch locations and the call center, ensuring timely and efficient handling of inquiries.
• Monitor rollover calls to track call volume and identify the originating branches, providing insights for performance improvement.
• Oversee the parts counter email and delegate tasks to relevant branches as needed to streamline operations.
• Collaborate with leasing and sales teams to provide necessary sales support, enhancing overall team effectiveness.
• Manage leads generated from CC360 and HubSpot, ensuring prompt follow-up and conversion.
• Offer product support to branches, helping them with inquiries related to blower and pump leads.
• Responsible for completing the weekly call list for all branch locations.
• Responsible for making outbound calls utilizing the customer drop off list.
• Assist with senior-level coverage during absences, ensuring continuity of operations and support.
• All other duties and responsibilities as directed and required.

Requirements

Preferred Qualifications/Experience Requirements

• A minimum of 3 years' experience at Kraft Tank Corporation and/or a related industry
• Strong organizational and time management skills
• Strong communication and interpersonal skills.
• Must be able to anticipate challenges, identify solutions, and proactively address issues to support business objectives.
• Ability to work both independently and collaboratively in a fast-paced environment
• Familiarity with parts management systems and lead tracking tools (CC360, HubSpot) is a plus.
• Experience in Salesforce or similar systems
• Highly proficient in Office 365 applications
• Qualified candidates must demonstrate exceptional written and verbal communications
• Ability to meet deadlines
• A positive can-do attitude
• A valid Driver's License
• A minimum of a High School Diploma is required.

Physical Requirements

• Ability to lift up to 75 lbs.
• May be required to stand, walk, sit, reach with hands and arms, climb, crouch, or crawl for long period of time
• Computer work as needed in an office setting to keep the department running efficiently
• Travel as needed to other locations by vehicle, plane, or train
• Reasonable accommodation will be made to those requiring assistance

Job Tags

Work at office,

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