Job Description

Library Operations Job Summary

Provides circulation, reference, and general information services to students, faculty, staff, and other library users through the daily operations of the Library Services Desk, online chat service, and Learning Commons, using the library's integrated online system and other resources. Provides reference and technical assistance in the Learning Commons including basic computer and printer troubleshooting and software assistance. Initiates direct contact with library patrons to retrieve overdue equipment and material. Serves as the main point of contact for special borrowers. Hire, train, and supervise student assistants in the department. Assists with other User Services Department and library activities as necessary. This position includes regular evening and weekend hours, opening and closing the building, and extended hours during finals.

Job Description

Provides circulation, reference, and general information services to students, faculty, staff, and other library users through the daily operations of the Library Services Desk, online chat service, and Learning Commons, using the library's integrated online system and other resources. Provides reference and technical assistance in the Learning Commons including basic computer and printer troubleshooting and software assistance. Initiates direct contact with library patrons to retrieve overdue equipment and material. Serves as the main point of contact for special borrowers. Hire, train, and supervise student assistants in the department. Assists with other User Services Department and library activities as necessary. This position includes regular evening and weekend hours, opening and closing the building, and extended hours during finals.

55% Participate in the daily operation of the Library Services Desk and Learning Commons, which includes providing services directly to the public using an integrated online catalog system, including check-ins, checkouts, and promoting good customer relations.

20% Supports the library's partnership with Ben Franklin high school to ensure that students and faculty have access to library resources.

20% Hire, train, and supervise student workers

5% Other duties as assigned.

Required Qualifications

• Bachelor's degree and library public services or relevant work experience
• Demonstrated skills and experience using computers, saving and opening files, cloud storage, printers, Microsoft Office and other technology applications.
• Willingness to be flexible and learn new processes and skills in an evolving and dynamic work environment.
• Must be willing to switch shifts as necessary to meet operational needs
• Ability to communicate effectively in oral and written English
• Physical ability to move books and book trucks and to lift/move up to 40 lbs. Ability to bend, lift, and twist to reach and work with material and equipment on shelves and on the floor.
• Ability to work productively with diverse groups in an urban academic setting
• Excellent customer service skills
• Ability to solve problems and exercise good judgment in interpreting rules and following library policies
• Demonstrated ability to establish and meet deadlines
• Detail oriented
• Ability to work with online screen displays/small print
• Strong commitment to promoting and enhancing equity, diversity, and inclusion in an urban academic setting
• Adaptable, positive outlook and interest in user experiences and needs

Desired Qualifications

• Library work experience in an academic setting
• Experience using Springshare CMS including LibGuides, LibStaffer, and LibInsights
• Coursework or certificates in using computers, digital literacy, Microsoft Office, or Adobe Creative Cloud software
• Experience using the SIRSI Symphony integrated library system
• Experience with Canvas LMS
• Experience or interest in graphic design
• Basic understanding of digital media editing and 3-D printing
• Supervisory experience
• Interest in Makerspaces containing 3D printers, sewing machines, desktop milling and other makerspace equipment

Required Attachments: Please upload the following documents in the Resume/Cover Letter section.

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
• Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.

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