Job Description

Job Description

Job Description

Mallory Alexander International Logistics, a global third-party logistics company (3PL) headquartered in Memphis, TN has an immediate opening for a Logistics Professional to join our team!

The Import Manager is responsible for providing high level support and supervision of a team handling all aspects of air and ocean freight import (transport and customs) services. Candidates must have a strong understanding of the governmental compliance requirements of an import transaction and a strong freight forwarding background. Our ideal candidate will have a proven track record of business growth, department leadership, account management, and enforcing company policies and procedures.

Responsibilities:

• Drive business growth and profitability.
• Support daily operation of the department to ensure that customer requirements are met, including but not limited to: RFQ's, One-off-Quotes, initiating freight pickups, interfacing with 3rd party warehousing, interfacing with airline/ocean carrier and invoicing customers.
• Manage relationships with all customers assigned to the team and assist with customer complaint resolution.
• Understand all departmental operational functions – i.e. billing, tracking, transportation, entry writing, operational systems, etc.
• Troubleshoot and resolve escalated and complicated operational and accounting issues.
• Ensure compliance with customer SOPs, US government agency regulations, and Company Corporate Compliance & Training standards.
• Identify and develop ways to improve current operational processes that meet Company Corporate Compliance, Training standards and SOPs and customer SOP requirements.
• Delegate tasks and project work within the team and provide hands-on support to meet fluctuating volume and staffing levels.
• Evaluate staffing needs, conduct interviews, hire new staff, and provide employee orientations and training for team members.
• Actively develop and mentor team members on an ongoing basis; build positive morale and offer assistance when needed.
• Manage team performance by conducting performance evaluations and disciplinary and corrective action where needed.

Required Qualifications:

• Minimum 5 years of Import Air/Ocean and Customs brokerage experience at a supervisory level or above.
• Strong commercial focus and tactical application.
• Advanced understanding of industry terminology, government regulations, and operational processes related to international shipping both ocean and air transport modes.
• Experience in Freight Forwarding, NVOCC, and Entry Writing.
• Proficiency in Outlook, Word, Excel and operational systems.
• Excellent organizational, planning and follow-up skills.
• Ability to follow complex instructions.
• Ability to multi-task and prioritize.
• Ability to exercise excellent judgment and make decisions based on clear understanding of US and Mallory Compliance regulations.
• Ability to work under pressure in a very time-sensitive environment while maintaining positive morale.
• Ability to collaborate as well as applying independent critical thought and analysis to complex problems.
• Excellent customer service skills.
• A team player and leader by example.
• Quick learner who enjoys a challenge with a can-do attitude.

Preferred Qualifications:

• LCB Highly preferred.
• Experience using operating system CargoWise One.
• Tactical experience in managing Air /Ocean consolidation programs.
• Experience working with routed transactional accounts.
• Associate degree or higher.
• Prior supervisory or higher experience in department oversite or A-Z import transactions.
• CCS

The salary will be commensurate with education and experience: $100,000 - $120,000.

Benefits:

• 401(k)
• Dental, Health, Vision, Life insurance
• 18 days PTO, holidays, personal days

Why Mallory Alexander?

Mallory Alexander International Logistics is a leading full-service logistics provider established in 1925. With over 13 different facilities in the U.S. and 2 in China, Mallory Alexander supports manufacturers, retailers and other suppliers in the storage and shipment of their valuable cargo, and we do it with confidence–on time, with care, everywhere. We proudly offer competitive compensation, robust benefits and a family environment, an environment where our dedicated employees are able make an impact on our customers' experience.

If you are based in California, we encourage you to read this important information for California residents linked here.

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