Head of Client Services Job at US LBM Holdings, Remote

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  • US LBM Holdings
  • Remote

Job Description

For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point.

As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training, and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

Location: The position is located in Savannah and surrounding areas.

Pay Range: $55,000 - $65,000 annual salary

Position Overview

A Siding Install and Service Manager will supervise the work of a team of Siding Install and Service Technicians, Leads and Supervisors. This position is responsible for overseeing the installation and service process in an efficient manner.

Essential Job Duties

  • Follow instructions from supervisor regarding installation of materials.
  • Work with other installers to install products as assigned and trained.
  • Follow manufacturer directions and warranty requirements when installing products.
  • Track time and materials as required for each installation project.
  • Maintain all equipment in good order and report any malfunctions to field supervisor.
  • Operate all equipment in a safe and responsible manner.
  • Follow all company policies and procedures.
  • Provide quality customer service.
  • Attend all training to learn new technology of building materials and installation methods as required by location management.
  • Cross-train in other areas to expand knowledge and expertise.
  • Retain an awareness of the work environment critical to the task at hand to produce error free and damage free results.
  • Comply with Company's attendance policy by maintaining regular and predictable attendance.
  • Other duties as assigned by field supervisor or location Management.

Criteria for Manager

  • Manage 10 or more associates (direct & indirect reports)
  • Budgeting accountability
  • Hire/fire authority
  • Goal setting & communication
  • Provide performance feedback

Knowledge, Skills & Abilities

  • Minimum education required - High school diploma or GED.
  • Minimum experience required - Siding installation experience preferred.
  • Special skills required-Read and use a measuring tape and other required tools for complete installation.
  • Good interpersonal skills, verbal and written skills and the ability to provide and/or follow detailed instructions.
  • Physical demands include walking throughout yards, plants and offices. Regularly lifting 50 pounds and frequently lifting up to 100 pounds. Working from ladders or in tight spaces. Ability to work outside in all environmental conditions.
  • Willing to travel as needed.

Criteria for Manager

  • 4+ years siding installation/service experience
  • Excellent teamwork & customer relationships
  • Demonstration of leadership (all required): Mentor new associate. Willingness to train others. Safety committee engagement. Participation in US1 Continuous Improvement Projects

SouthEnd Exteriors , a Division of US LBM Holdings, LLC, is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

Job Tags

Full time, Local area,

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