Overview Gap Inc. Security Shift Supervisor - Global Security - San Francisco Responsibilities Lead, mentor, and develop a team of security professionals, ensuring adherence to established procedures, performance standards, and company policies. Foster a positive, professional, and accountable team culture. Operate and manage internal security systems and tools, ensuring effective system monitoring, timely alarm response, and precise access control administration. Ensure seamless coordination between on-site security teams and GSOC personnel. Manage and coordinate responses to security incidents, emergencies, and critical events. Act as the primary point of contact during high-priority situations, ensuring timely escalation and resolution. Maintain clear, concise, and timely communication with team members, management, and relevant stakeholders. Provide accurate updates and reports during routine and emergency situations. Ensure compliance with all relevant security policies, procedures, and applicable regulations. Conduct regular audits and spot checks to maintain operational integrity. Provide training, coaching, and guidance to enhance team skills, operational knowledge, and readiness. Promote continuous improvement and professional growth within the team. Operate, monitor, and troubleshoot security systems, including CCTV, access control, alarm systems, and other related technologies. Prepare and deliver reports on security incidents, operational metrics, and other relevant data to management. Provide security oversight and operational support for special events, ensuring safety, compliance, and smooth event execution. Qualifications Supervisory Expertise — A proven track record of leading teams in high-security environments. GSOC Proficiency — Hands-on experience with security operations center functions, processes and workflows. Communication Excellence — The ability to engage, inform, and influence across all levels of the organization. Analytical Thinking — A proactive, solutions-driven approach to identifying and mitigating risks. Technical Competence — Skilled in operating and troubleshooting integrated security systems. Customer Service Orientation — Professional demeanor and service-focused approach when interacting with employees, visitors, and executives. Calm Under Pressure — Composure and decisiveness during emergencies and high-stress situations. Supervisory Experience — 2+ years in a supervisory or management role, preferably in corporate security or law enforcement. GSOC Experience — 1+ year working in a Global Security Operations Center or similar environment. Communication Skills — Excellent oral and written communication abilities for diverse audiences. Analytical Skills — Strong capability to assess situations, identify threats, and recommend solutions. Technical Skills — Proficiency with security technology, including CCTV, access control, and alarm monitoring systems. Customer Service — Demonstrated ability to deliver high-quality service in a professional manner. Conflict Resolution — Proven ability to mediate disputes and resolve personnel or operational issues effectively. Benefits Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry. Employees can take up to five on-the-clock hours each month to volunteer at a charity of their choice. Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay. Employee stock purchase plan. Medical, dental, vision and life insurance. Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity. Salary Range: $57,400 - $73,300 USD Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other, Information Technology, and Management Industries: Advertising Services Location: San Francisco, CA #J-18808-Ljbffr BoF Careers
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