Job Description
Chesapeake Department of Human Services is seeking a Family Services Supervisor with the ability to engage and synergize a team of Family Services professionals to fulfill our mission of helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities . We are looking for a visionary leader that values excellent customer service and strengthening families at every contact while protecting the vulnerable citizens from abuse, neglect, and exploitation and promoting the dignity and worth of each individual citizen in Chesapeake.
GENERAL DESCRIPTION OF CLASS
The purpose of the Family Services Supervisor is to supervise Family Services Specialists and direct program overview of services to vulnerable adults' age 60 years or older or 18 to 59 and incapacitated. The programs includes; Long-Term Care Screenings, Assisted Living Facility Screenings and Assessments, Companion Care, Adult Foster Homes, Adult Protective Services and Guardianship case management of incapacitated adults. This position provides leadership, direction, budget and reporting, planning, monitoring, and evaluation of work activities, and program assignments in order to manage and implement adult services timely and within state and local mandates.
Family Services Supervisor duties include, but are not limited to, the following:
Preparation and implementation of operating procedures within the unit to ensure an efficient workflow; day-to-day guidance to Family Service Specialists and Assistants on case related issues, policies and procedures, agency initiatives, and acceptable levels of quality and quantity in the delivery of services.
The position is also responsible for the effective supervision and administration of staff development, performance management, employee relations, and evaluation of resource needs and management of effective deployment of resources.
Support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients.
Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of units' budgets; ensures timely payment of accounts payable.
Maintains and review Peer Place information system, processes daily paperwork including reports, documents memos, and personnel information.
Monitors program compliance with applicable guidelines, regulations, and laws, monitors referrals and notifications.
Attends or conducts staff, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
This position works in unison with the Adult Protective Supervisor to provide supervisory guidance and responsibility for the protection of abused and neglected adults from endangering situations and provides monthly staff supervision of after-hours on-call duty of Child Welfare and Adult Protective Services.
TYPICAL TASKS Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
Principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs;
Casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction;
Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
Serves as information resource for clients/residents, students, and professionals.
Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
Attends or conducts staff, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
Serves as emergency duty on-call Supervisor.
Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
- FamilyServices
- SocialWork
- AdultProtectiveServices
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT :
In order to be evaluated for vacancies in the Family Services Occupational Group, applicants shall possess the qualifications outlined in (1) OR (2) below:
- A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content.
- A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human services related area.
To be considered for promotion, persons currently employed in the Family Services Occupational Group by a local department prior to September 1, 1990, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area.
SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver's license and a driving record in compliance with City Driving Standards .
EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience.
SPECIAL REQUIREMENTS : Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.
Preferred Qualifications Bachelor's degree in Human Services or a related field; or a degree in any field with a minimum of two years of relevant experience in a Human Services setting, specifically in Adult Services or Adult Protective Services, in a lead or supervisory role.
Minimum of two years of supervisory or leadership experience.
Demonstrated experience in Adult Services, Adult Protective Services, or other Human Services programs, including completion of required training programs.
At least two years of work experience with a public social services agency or in a related setting, providing services to adults aged 60 and older, as well as individuals aged 18-59 with disabilities.
Knowledge of Peer Place, Oasis City of Chesapeake
Job Tags
Full time, Temporary work, Work experience placement, Local area,