Customer Support Representative - Remote Job at Get It - Executive, Shaker Heights, OH

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  • Get It - Executive
  • Shaker Heights, OH

Job Description

Are you passionate about helping others and providing excellent customer service? This short-term opportunity is perfect for those looking to gain valuable experience in customer support and technical assistance while working in a professional and supportive environment.

Key Highlights
Start Date: April 17
Training: First full week onsite in Beachwood, OH, then transition to remote work.
Work Environment: After training, enjoy a fully remote setup!
Requirements: Must be fully vaccinated, have reliable internet, and access to a network cable for computer setup.

What You'll Do
As a Customer Support Representative, you'll play a vital role in supporting patients and caregivers by addressing their technology-related inquiries.

Handle 30-50 inbound calls daily from patients or caregivers.
Provide high-quality customer service and entry-level technical support.
Ensure efficient call resolution with an average call time of 1:45.
Troubleshoot basic technology issues using your problem-solving skills.
Your Background
We're looking for individuals with:

Customer Service Expertise: A friendly and professional approach to supporting patients.
Technical Aptitude: Basic experience with technical troubleshooting.
Call Center Experience: Familiarity with handling high call volumes is a plus.
Requirements
Reliable internet connection with a minimum ISP speed of 30 Mbps.
Ability to connect your computer directly to a network cable.
Reliable transportation for the first week of training onsite.
Completion of a drug and background check before starting.
Why Join This Project?
A fantastic opportunity to get your foot in the door for future roles.
Access to valuable training and professional support.
Exposure to a role that sharpens both technical and customer service skills.
If you're ready to make an impact and enjoy working in a dynamic environment, we'd love to hear from you! Apply today and kick-start your career with this exciting opportunity.
Employment Type: Full-Time
Salary: $ 15.00 17.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job,

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