Job Description

Job Description

Customer Service & Planning Coordinator (53618)

Job Location: South Windsor, CT

Salary Range: $66000.00 - $71000.00 Salary/year

Travel Percentage: None

Job Shift: Day

Get to know us.

Mill Rock Packaging (MRP), a quickly growing U.S.- based packaging company and a market leader in the design, engineering and production of high-end, sustainable, and customized graphic paperboard, folding carton and commercial printing products. MRP serves customers in various industries including consumer staples, food and beverage, technology, pharmaceuticals, health, beauty and more. Check us out at

How you’ll make an impact:

We are seeking a proactive and detail-driven Customer Service & Planning Coordinator to join our team in South Windsor, CT, supporting a fast-paced folded carton packaging operation. This cross-functional role bridges customer service, production planning, and project coordination, ensuring the smooth execution of orders from purchase through production.

You’ll work closely with sales, prepress, quality, and production teams, managing customer orders, initiating job tickets, and coordinating timelines to keep projects moving efficiently.

Key Responsibilities:

• Act as a main point of contact for customers and internal stakeholders.
• Receive, enter, and manage customer purchase orders in the ERP system.
• Partner with Sales to manage day-to-day order activity and customer expectations.
• Initiate and track work orders; ensure accurate routing, specs, and instructions in the ERP.
• Manage the pre-flight process by coordinating with the Prepress team to confirm artwork files are complete and print-ready.
• Coordinate production planning based on customer timelines and material availability.
• Manage order changes, track inventory releases, and create returns or RMAs as needed.
• Verify artwork, lead times, shipping details, and other key requirements with customers.
• Monitor open orders and job statuses to ensure timely delivery and customer satisfaction.
• Ensure new items are routed through Quality Assurance for review and approval.
• Issue POs for outsourced work, ensuring suppliers have proper specs and deadlines.
• Proactively identify and recommend process improvements to increase speed, quality, and efficiency.

What we’re looking for:

Required Skills & Experience:

• GED or High School Equivalent
• 2+ years of experience in customer service, order management, or production planning
• Strong working knowledge of ERP system (e.g., IFS, Epicor, Printvis, Optimus Radius, NetSuite, SAP)
• Proficiency in Microsoft Excel and Outlook
• Outstanding organizational and time-management skills
• Clear and professional written and verbal communication
• A high level of attention to detail, accuracy matters
• Ability to work effectively under pressure and juggle competing priorities
• A team player with a positive attitude and willingness to learn and adapt
• Comfort working across departments and owning tasks from start to finish
• Self-motivated with the ability to take initiative and solve problems independently

Preferred Requirements

Our teammates come from diverse backgrounds that help us innovate new possibilities daily. While the qualifications listed below are preferred, they are not required.

• Experience in manufacturing, packaging, or printing preferred
• Associate's degree in business administration or a related field
• 2+ years of experience in customer service, order management, or production planning in a manufacturing or print/packaging environment
• Positive and professional demeanor with a “customer-first” attitude

The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the position's duties, responsibilities, or requirements.

Why we think you’ll love it here.

1. Our culture. We’re a team that is stronger together. We put safety first and believe that our people , customers, and investors are core to our success.
2. Competitive compensation. Pay is based on a variety of complex factors including market location and may vary depending on job-related knowledge, skills, and experience. Depending on the position, other forms of compensation may be provided as part of a total compensation package.
3. We’re big on benefits. Depending on the position, other forms of compensation may be provided as part of a total compensation package, in addition to a full range of robust benefits such as:

• Medical, dental, and vision insurance
• Paid Time Off (PTO) and company holidays
• 401(k) with employer match
• Company paid short-term and long-term disability insurance
• Life insurance
• Extras: wellness, employee assistance program (EAP), even pet insurance, and more!

Mill Rock Packaging is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Recruiting Agencies: Mill Rock Packaging does not accept unsolicited resumes and will not be responsible for any fees associated with them.

Compensation details: 66000-71000 Yearly Salary

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