Chat Support Specialist/Live Chat Assistant/Customer Service Representative Remote-WFH Job at Astrazeneca Us, Waltham, MA

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  • Astrazeneca Us
  • Waltham, MA

Job Description

At ASTRAZENECA US, we are dedicated to improving patients' lives by delivering innovative and life-changing medicines. We are currently seeking a talented Chat Support Specialist/Live Chat Assistant/Customer Service Representative to join our team in a remote work from home intern position located in Waltham, MA.**Job Overview:**As a Chat Support Specialist/Live Chat Assistant/Customer Service Representative, you will be responsible for providing exceptional customer service and support through live chat interactions. You will assist customers with inquiries, troubleshoot issues, and ensure a positive experience for all users.**Responsibilities:**- Respond to customer inquiries and provide support through live chat- Troubleshoot technical issues and escalate to appropriate teams when necessary- Maintain a positive and professional attitude while assisting customers- Keep accurate records of customer interactions and transactions- Collaborate with team members to improve overall customer experience**Requirements:**- Excellent communication and interpersonal skills- Ability to multitask and prioritize in a fast-paced environment- Strong problem-solving skills and attention to detail- Previous customer service experience is a plus- Must have access to a reliable internet connection and a quiet workspace- Must be located in Waltham, MASalary Range: $21 to $31 per hourPlease note that ASTRAZENECA US is an equal opportunity employer and follows all regulations prohibiting the inquiry about criminal backgrounds during the hiring process.If you are passionate about customer service and eager to make a difference in the lives of patients, we encourage you to apply for this exciting opportunity with ASTRAZENECA US. Join us in our mission to improve healthcare outcomes and make a meaningful impact in the world.
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Astrazeneca Us

Job Tags

Remote job, Internship, Work from home,

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